Clinic/Practice Operations Manager

Are you a Melbourne-based Operations Manager with experience leading and optimising clinic operations? We are a friendly and supportive team of mental healthcare professionals looking for someone like you. 

Location:  Collingwood, Victoria (Hybrid)
Employment Type: Full-time (5 days per week)
Salary: Award based salary under Health Professionals and Support Services Award [MA000027] ‘Support Services Employee’ Level 9 and above award Mind Room rate ($75-$85,000 annual, plus super) based on experience with additional support for professional development.

About Us

The Mind Room is a leading mental health, well-being, and performance psychology practice based in Collingwood, Victoria. Since 2012, we have delivered individual and couple therapy, coaching, Employee Assistance Programs (EAP), training, and consultancy services. Our mission is to positively impact one million client engagement hours by 2035, working with values-driven businesses across the health, sports, creative, and for-purpose sectors.

The Role

This role is ideal for an experienced allied health or general practice manager (or assistant manager) with a strong facility, front-of-house, and intake team leadership background. You will oversee the day-to-day management of a busy psychology clinic with 17 consulting rooms, 45+ clinicians, and a team of 4 full-time and 4-6 casual employees.

As Clinic Operations Manager, you will work closely with the Head of Operations and clinical department heads to ensure smooth, efficient, and client-focused operations. To support high-quality service delivery, you will be responsible for facility management, team leadership, rostering, compliance, and process optimisation.

Key Responsibilities

• Clinic & Facility Management: Oversee the operations of our 17-room clinic, ensuring a professional, efficient, and welcoming environment for clients and clinicians.
• Front-of-House & Intake Team Leadership: Supervise and support a team handling client bookings, inquiries, and practitioner coordination.
• Workforce & Rostering: Manage schedules and staffing to ensure optimal clinic coverage and smooth day-to-day operations.
• Compliance & Risk Management: Ensure adherence to health regulations, privacy standards, and professional practice guidelines.
• Process Improvement & System Optimisation: Identify opportunities for efficiency improvements in practice management software and operational workflows.
• Collaboration with Leadership Team: Work closely with department heads to align operations with strategic goals.

About You

We are seeking a highly organised, hands-on operations leader with a strong background in healthcare facilities and team management. Your knowledge and strategic vision will help shape our operations while making a tangible difference in the lives of our clients and staff. The ideal candidate will have:

• 3+ years of experience as a Practice Manager or Assistant Manager in an allied health or general healthcare setting.
• Proven ability to manage clinic facilities, front-of-house, and administrative teams.
• Strong knowledge of practice management software, rostering, and workflow optimisation.
• Understanding of healthcare compliance, privacy regulations, and professional standards.
• Excellent leadership and communication skills, with experience mentoring and managing teams.
• A proactive, problem-solving mindset with a focus on efficiency and service excellence.
• The full job description is available here > https://tinyurl.com/tmropsjan 

Why Join Us?

• Work with a values-driven, mission-oriented organisation.
• Enjoy a supportive, collaborative team culture.
• Contribute to meaningful work in the mental health and well-being space.
• Competitive salary with opportunities for professional growth.

How to Apply

Please submit your resume along with a cover letter addressing why you’re interested in this role and how your experience aligns with our needs.

Applications can be submitted via email to hr@themindroom.com.au with the subject line: Operations Manager Jan 2025.

Recruitment Process Notes:

• Applications will be reviewed as received and we reserve the right to close the selection process at any time with a final deadline of 7-Feb-25.
• Applicants must have current rights to work in Australia.
• As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.