Clinic/Practice Operations Manager

Are you a Melbourne-based Operations Manager with experience leading and optimising clinic operations? We are a friendly and supportive team of mental healthcare professionals looking for someone like you. 

Location:  Collingwood, Victoria (Hybrid)
Employment Type: Full-time (5 days per week)
Salary: Award & Award plus competitive salaries under Health Professionals and Support Services Award [MA000027] ‘Support Services Employee’. Rates based on experience, with additional support for professional development.

About Us

The Mind Room is a leading mental health, well-being, and performance psychology practice based in Collingwood, Victoria. Since 2012, we have delivered individual and couple therapy, coaching, Employee Assistance Programs (EAP), training, and consultancy services. Our mission is to positively impact one million client engagement hours by 2035, working with values-driven businesses across the health, sports, creative, and for-purpose sectors.

The Role

Reporting to the Head of Operations, this high-impact role is designed for a seasoned professional ready to lead and optimise the operations of a dynamic mental health clinic. With a focus on compliance, team leadership, and process innovation, you will ensure operational excellence while contributing to the clinic’s strategic goals. This is an exciting opportunity to apply your extensive experience in healthcare operations to enhance service delivery and foster a supportive workplace culture.

As a key member of the team, you will oversee the day-to-day running of the clinic and venue, working collaboratively with leadership, clinicians, and support teams to drive results and continuously improve workflows. Your expertise in healthcare operations will be instrumental in achieving our mission to deliver exceptional care while maintaining a positive, values-driven workplace.

Key Responsibilities

• Strategic Leadership: Lead initiatives to optimise workflows, improve client engagement, and achieve operational targets in line with the organisation’s strategic goals.
• Clinic Operations: Oversee daily functions, ensuring compliance with clinical governance and industry standards while maintaining a safe and supportive environment for clients and staff.
• People Leadership: Mentor and lead a dynamic operations team, fostering a culture of collaboration, growth, and excellence.
• Workplace Optimisation: Drive process improvements, workforce management, and the integration of new technologies to enhance efficiency and service delivery.
• Venue Management: Ensure the office is a safe, functional, and welcoming space, overseeing maintenance, security, and vendor relationships.

About You

We’re seeking a seasoned professional with proven leadership experience and a deep understanding of healthcare operations. The ideal candidate will have:

• 7+ years of experience managing teams and operations in a healthcare or allied health setting.
• Strong organisational skills with the ability to manage multiple priorities and stakeholders.
• Expertise in compliance, workforce management, and process optimisation.
• A track record of driving results and fostering a thriving workplace culture.
• A collaborative mindset and the ability to embrace and implement new tools and systems.

Your knowledge and strategic vision will help shape our operations while making a tangible difference in the lives of our clients and staff.

The full job description is available here <job description – operations manager>

How to Apply

Please submit your resume along with a cover letter addressing why you’re interested in this role and how your experience aligns with our needs. Applications can be submitted via email to hr@themindroom.com.au with the subject line: Operations Manager Nov 2024.

Recruitment Process Notes:

• Applications will be reviewed as received and we reserve the right to close the selection process at any time. 
• Applicants must have current rights to work in Australia.
• As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.