Operations Lead, Front of House | Apply Now

We are looking for an experienced and motivated Operations Lead, Front of House, to guide and support our client-facing operations team. In this leadership role, you will help shape the daily experience of clients and clinicians at our Collingwood-based practice, supporting a workplace that is warm, professional, and grounded in care.

Location:  Collingwood, Victoria
Employment Type: Full-time (5 days per week Mon-Fri, Sat as required)
Salary: $31.16/hour plus super and annual leave loading, with additional support for professional development; Level 8 ‘Support Services Employee’ under the Health Professionals and Support Services Award [MA000027]

Why Join The Mind Room?

• Work in a values-driven psychology practice making a real impact
• Be part of a supportive and professional team
• Career growth in clinic operations & client services
• Enjoy a great workplace culture in a modern Collingwood clinic

About Us

The Mind Room, located in Collingwood, is Victoria’s leading psychology and well-being practice. Since 2012, we’ve delivered therapy, coaching, Employee Assistance Programs (EAP), training, and consultancy services. We aim to positively impact one million client engagement hours by 2035, working with values-driven businesses across the health, sports, creative, and for-purpose sectors.

About the role

You’ll lead our front-of-house team, ensuring smooth daily operations and high-quality client service across reception and intake. From overseeing rosters, facilitating meetings, and mentoring team members to managing administrative workflows and supporting venue operations, this is a hands-on leadership role that thrives on collaboration, attention to detail, and people-focused problem-solving.

You’ll work closely with our Operations Manager and be responsible for delivering key operational and financial metrics while maintaining a welcoming, functional, and efficient space for clients and staff. If you enjoy creating calm amidst chaos and get energy from leading others with purpose and empathy, this might be your perfect next step.

Your responsibilities

• Supervising and supporting a small Front of House team
• Rostering, onboarding, team check-ins, and workflow oversight
• Ensuring a clean, safe, and welcoming venue environment
• Overseeing front-of-house admin, including billing and accounts
• Providing training, troubleshooting, and systems support (e.g., Halaxy, G Suite)
• Leading team meetings and contributing to service improvement initiatives

The full job description is available here

What You’ll Bring to the Role

• 5+ years’ experience in customer service or admin within health or allied health
• 3+ years’ leadership experience, including rostering and team supervision
• Familiarity with private practice operations, Medicare processes, and Halaxy (or similar)
• Confidence in managing accounts receivable and performance metrics
• A warm, calm, and professional presence that lifts those around you

Bonus points for

• Tertiary qualifications in health admin, HR, business, or finance
• Project coordination experience using agile or systems-thinking approaches

How to Apply

Send your resume + cover letter outlining your allied health experience to hr@themindroom.com.au

• Applications are reviewed as received, final deadline: 31-May-25 (we reserve the right to close the selection process at any time)
• Only applicants with the right to work in Australia will be considered.
• As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.