Receptionist, Front of House | Apply here
We are looking for an experienced medical or allied health receptionist (aka Operations Officer) to be the welcoming face of our psychology practice. If you thrive in a busy healthcare environment, have experience with Medicare billing and practice management software, and live within a reasonable commute to Collingwood, we want to hear from you!
Location: Collingwood, Victoria
Employment Type: Full-time (5 days per week Mon-Sat rotating)
Salary: $27.17 – $29.60/hour based on experience, plus super and annual leave loading, with additional support for professional development; Level 4-6 ‘Support Services Employee’ under the Health Professionals and Support Services Award [MA000027]
Why Join The Mind Room?
- Work in a values-driven psychology practice making a real impact
- Be part of a supportive and professional team
- Career growth in clinic operations & client services
- Enjoy a great workplace culture in a modern Collingwood clinic
About Us
The Mind Room, located in Collingwood, is Victoria’s leading psychology and well-being practice. Since 2012, we’ve delivered therapy, coaching, Employee Assistance Programs (EAP), training, and consultancy services. We aim to positively impact one million client engagement hours by 2035, working with values-driven businesses across the health, sports, creative, and for-purpose sectors.
About The Role
As our Front of House Receptionist, you will be the first point of contact for our clients and play a crucial role in ensuring smooth clinic operations.
Key Responsibilities
- Front Desk & Client Support – Greet clients, answer inquiries, and create a welcoming environment.
- Appointment Management – Schedule and coordinate bookings efficiently.
- Medicare & Billing Administration – Process payments, Medicare rebates, and private health claims.
- Clinic Support – Work closely with psychologists and the operations team.
The full job description is available here >https://tinyurl.com/tmrfohmay2025
Who we’re looking for
The ideal candidate will have:
- 2+ years of experience in medical, psychology, or allied health reception
- 4+ years of client services experience
- Strong knowledge of Medicare, private health billing, and appointment scheduling
- Proficiency in practice management software (Halaxy experience a bonus)
- Highly organised with excellent communication and multitasking skills
- Resides within Melbourne’s inner suburbs and can reliably commute to Collingwood
- Availability for rotating early/late shifts & occasional Saturdays
Bonus Points For:
- Experience in a psychology, physiotherapy, or GP practice
- Knowledge of venue coordination and operations
- Accounts receivable experience
How to apply
Send your resume + cover letter with the subject line Operations Officer – Front of House outlining your allied health experience to hr@themindroom.com.au
- Applications are reviewed as received, final deadline: 30-May-25 (we reserve the right to close the selection process at any time)
- Only applicants with the right to work in Australia will be considered.
- As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.
